Mission Statement
At ORAH we provide high-quality, progressive and compassionate veterinary care, tailored to individual family needs. Our integrated team of veterinarians and support staff practices collaborative medicine, and is committed to staying informed about the latest developments in veterinary medicine. We offer comprehensive medical and surgical services in a responsive, socially-conscious environment. We serve the Central Vermont community by actively supporting low cost spay-neuter and humane society services, and by working with clients to explore financial options.
Values
- Excellence: practicing great quality medicine, commitment to expanding knowledge and skills of all team members; seeking specialist consults.
- Mindfulness: non-reactivity, awareness.
- Flexibility/Adaptability: able to respond to the needs of the staff and the day.
- Respect/Compassion: for patients as living beings, for their quality of life and their dependence on humans; empathy and respect for clients and each other.
- Openness/Curiosity: exploring diagnostic possibilities and better practice protocols; less judgment, more inquiry; learn from our cases, learn emotionally from our patients; be open to differences.
- Efficiency/Timeliness: taking responsibility for commitments to clients and to the team; completing tasks quickly and effectively.
- Financial Awareness and Pride: paying attention to revenues and costs; appropriate compensation for high-quality work.
- Teamwork: understanding our roles and responsibilities, working with a sense of shared purpose, and proactively resolving conflicts.
- Social Responsibility: spay/neuter and humane society assistance, help for limited-income clients, livable wages for staff, minimize impact of our business practices on the planet.